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If you have your Watch Folder frequency set to a short time interval (e.g 5 minutes) and you are uploading a video file to your watch folder that takes more than 5 minutes to upload it is possible for our system to start encoding the video file before it is uploaded and produce partial/duplicate encoding Read more
A watch folder is a directory that's specified to be polled periodically by an encoding platform for new content. When new content arrives, the system will pull the file and convert it to the flavor of video you have requested. Our popular watch folder is a great alternative to integrating with our XML API and Read more
Encoding.com offers three different ways to encode your video. Chose the integration method that is most appropriate for your technical skills and needs. At a minimum you will need a video library hosted on a publicly available FTP / Rackspace or Amazon S3 storage account and a basic understanding of URL protocol. Web Interface – Read more
Once you have logged into encoding.com's web interface, click on the 'Watch Folder' tab on the left side of the screen. 1) In the Folder URL field enter a valid FTP, S3 or Rackspace location folder in the dialogue box. Replace the contents there. They are for suggestion only! Please note if you are using Read more
If a user is experiencing an issue using the iphone_streaming task/preset (see snippet of the full error read out below), this error is easily resolved by setting the audio_sample_rate. Apple recommends the audio_sample_rate is set to 22050, however, it could potentially be set to: 8000, 11025, 16000, 22050, 32000, 44100, 48000. Encoder error: FFmpeg version Read more
July 1st 2016 – The desktop uploader has been deprecated and is no longer available. The Desktop Application requires you to plug in a few details before you can start encoding video. If you are receiving this error, stop for a moment and verify a few items. You can pull all the required information from Read more
Many users wish to use the encoding.com Notify field in the API or under the AddMedia interface to send an email notification to the desired user. In order to do so, please use 'mailto:' before the email address. A sample, correctly formatted, email notification request is: mailto:helpdesk@encoding.com This will send the notification to helpdesk@encoding.com, which, Read more
Many of our customers ask for guidance on how to place a watermark image into a video. This feature is provided in the Encoding.com API and here we will show how to quickly and easily create a watermark. Please note that the source and output frame sizes need to match. If they do not match, Read more
This error is returned when you have attempted to encode a video using our VP6 preset and both the height and width are not divisible by 16. For more information see our article on recommended Flash output dimensions.
‘Download error: bind(port=0) failed: Cannot assign requested address’ is an error which most commonly occurs when you have attempted to provide encoding.com a source FTP location that only supports Passive FTP mode. So, If you are using a watch folder, check the box that says “Passive FTP Mode” in the ftp watch folder set up Read more