Using a temporary storage for your encoded video

You can use's cloud storage location as temporary storage for your encoding output. To accomplish this you leave the “Destination” field empty using any integration method Web Interface. Desktop Application, or the API. To retrieve the direct http url of your you can login to the client interface, click Encoding Queue, expand the job Read more

How to create multiple outputs within a single API request

One of the unique and powerful features of our API is the ability to generate more than one output format in a single API request. To accomplish this you can simply duplicate the <format> parameters for each output type that you require. You can generate an unlimited number of outputs per API request. This is Read more

How to help prevent Audio/Video sync issues

A common issue with video encoding involves the video and audio going out of sync. This can happen right at the beginning of a video, or slowly over time. Here's some possible fixes: 1. Make sure the output framerate setting matches the source file's framerate. For example: if source is 29.97 fps video into, Read more

Segmentation error

One of the reason may be inconsistency of specified segment duration and framerate/keyframe pair. You should try to keep at least 3 keyframes per segment. E.g. if you specify segment duration 5 sec and keyframe 15 fps, the keyframe parameter should not be greater than 25, so we have at least one keyframe per every Read more