Can I use custom presets in my API calls?

Yes, you can use custom presets! Call out the name of your custom preset as designated in the web UI, like this:  Make sure that the API key and UID match the login that you used to create these in our web UI!

How can I save my custom presets in the web GUI?

Want to save your presets in our UI? No problem! Just log into and configure your workflow as usual. At the bottom of the Task editor, look for the 'Save Custom Preset' button Give your custom preset a unique name, as indicated in the dialogue box. The next time you select an item from Read more

Advanced configuration options for libx264

x264 ffmpeg mapping and options guide This guide maps most of libx264's options to FFmpeg's options along with detailed descriptions by x264 developer Dark_Shikari. FFmpeg developer superdump has implemented x264 presets to FFmpeg. You can find his guide here. Frame-type options: g <integer> Keyframe interval, also known as GOP length. This determines the maximum distance Read more

Video stream was not found

This message is displayed when you have attempted to encode a media file into a video format and no video stream was found in the source file.  For example if you are attempting to encoding a .mp3 file into a video format. The media would need to be run into an audio only format. If Read more

Upload error: Failed FTP upload: 550

This error is returned when our system is not able to send the video to the FTP/SFTP destination you specified.  Please verify the username, password, permissions, and complete directory path in a FTP client prior to adding it to our system.

Using Constant Bitrate (CBR)

Sometimes it is required to use Constant bitrate (CBR) instead of Variable bitrate (VBR), which is default. Usually it is helpful for video streaming.   To switch on this option, just add <cbr>yes</cbr> within the <format> section of your XML query.  Please note that you also MUST explicitly specify  <bitrate> in this case.

What color should an image be for using as a watermark?'s watermarking feature does not yet support semi-transparent masks, alpha-channels and a few other potential image features. The watermarking process is based on plain colors, meaning, all pixels should be at 100% opacity and use black (HTML color code: #000000) to produce optimal results. Please also refer to the logo placement help guide for further Read more

How to configure a new watch folder

To configure a brand new watch folder, follow the steps below. Please note that you can configure this for Rackspace, Amazon S3 or (S)FTP. We are using FTP as an example in this case. – – – In the Folder URL field enter a FTP folder in the format Add an email address in Read more

H.264: Using High versus Main profile

A common question for many users is what level profile to use with H.264 encoding for web streaming. Baseline – for low definition (LD) 320×240 or smaller, compatible with older 3G mobiles Main – for standard definition (SD) to 640×480, good for modern smartphones and tablets High – for high definition (HD) to 1920×1080, best Read more