Why can’t I save my Custom Presets in the UI?

If you are attempting to save a custom dimension in a present in our web UI, you can run into the error:  Incorrect encoding parameters – Please see detail below: 1. Invalid value size The way to correct this issue is to remove the spaces in your dimension request. – 320 x 240 will not pass Read more

How can I delete source media and encodes from my account using the UI?

+ Login to the customer area @ http://www.encoding.com/loginhttp://www.encoding.com/login + Browse to the Encoding Queue + Select the files in which you want to remove from your queue, mark the checkbox to the items you wish to delete. + Click delete at the top of the column. Note that deleting the encodes will remove the source Read more

How can I change the tasks applied to a watch folder?

Watch folders are a nifty way to manage all incoming content. In case you want to change the applied settings, here's a guide on how to do just that. You can easily change the destination URL, the notify location and even the watch folder source location. In the watch folder main view, which lists all Read more

How can I change the tasks applied to a current job?

If you have current jobs in your encoding queue and wish to change the settings, follow the instructions below. In either case, you can change the destination URL, the notify location and even the source location. This is handy in case you uploaded the wrong source, but want to keep the correct applied tasks. In Read more

What is the list of actions that I can perform with the API?

AddMedia: Add new media to user's queue.  Creates new items in a queue according to formats specified in the XML API request. AddMediaBenchmark: Add new media to user's queue and sets a flag to NOT process automatically after downloading.  Format fields can be specified as well. If NotifyURL is set, a notification will be sent Read more

Where should I post my XML to?

To send API requests to Encoding.com, please send HTTP(S) post requests to manage.encoding.com. All client requests and server responses use the XML format.  Clients must send the HTTP(S) POST request with a single parameter named xml. The server response will be a normal XML document.

What information does GetStatus Extended Mode return?

Need more info then what GetStatus returns? Use GetStatus Extended Mode to return heaploads of information on a particular MediaID. Indicate one or many (separated by commas of course); the MediaID must be included. Need a quick guide as to what all the tags refer to, go here: http://www.encoding.com/api/category/category/complete_api_documentation#extended_batch_mode Request: Response:

How do I use GetStatus and what information does it return?

Want to know what the status is of one or many jobs? Use GetStatus to return information on a particular MediaID. Indicate one or many (separated by commas of course); the MediaID must be included. Want even more info? See the article on GetStatus Extended for details on what that returns. Need a quick guide Read more