DEPRECATED – The Desktop Application tells me that I have a Bad User ID / API key

July 1st 2016 – The desktop uploader has been deprecated and is no longer available.

The Desktop Application requires you to plug in a few details before you can start encoding video. If you are receiving this error, stop for a moment and verify a few items. You can pull all the required information from your login page @ Login and go to the 'My Account' section of the user interface.

1) In the File menu, select Preferences.
2) Ensure that the UserID is a numerical value as opposed to your username.
3) Cross reference the API key with the value from the 'My Account' section of your login page. Make sure this is correct.
4) Hit SAVE! You're done. Restart any and all jobs and see if the issue corrects itself.

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