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Knowledge Base

Find your answers here.

Presets

  • Simple Presets for Roku Player
  • Kindle Fire Preset
  • Roku 2700k Template
  • Roku 1800k Template
View all 55 articles

Images

  • How do I watermark my image 2 image conversions?
  • Can I specify a DPI for Image2Image conversions?
  • Why am I being billed for Image 2 Image conversion costs outside of my plan?
  • What are my options for output files for the Image2Image service?
View all 8 articles

Programmatic Editing

  • How do I watermark my image 2 image conversions?
  • What response will concatenated videos return on GetMediaInfo?
  • Can I encode only part of a video?
  • Can I rotate videos without encoding it?
View all 19 articles

Watch Folders

  • How to Create a Desktop Watch Folder
  • How to create a watch folder
  • Can I copy metadata in my watch folders?
  • How do I use the watch folder file name controls?
View all 12 articles

Desktop Uploader

  • DEPRECATED – What are the system requirements for the Desktop Uploader Tool?
  • DEPRECATED – How can I use the Desktop Uploader Tool?
  • Encoded file output not what you expected?
  • DEPRECATED – What is the Encoding.com Desktop Uploader?
View all 6 articles

Notifications

  • How does the notification system for errors work?
  • What are the options for error notifications?
  • What are the possible statuses returned from GetStatus
  • Can I receive a notification only on errors?
View all 15 articles

CDN

  • How to set up Akamai HLS Ingest
  • Deliver to multiple CDNs in with Encoding.com
  • What Content Delivery Networks (CDNs) do you offer?
  • Can I use my own non-supported CDN?
View all 8 articles

CMS

  • How do I install the Joomla plugin?
  • Content Management System (CMS)
  • How to upload video in the WordPress Plugin
View all 3 articles

Dolby

  • How do I use the Dolby codec for success with varying bit rates?
View all 1 articles

Adaptive Bitrate

  • How to set up Akamai HLS Ingest
  • Microsoft Smooth Streaming
  • Adobe HTTP Dynamic Streaming
  • Apple HTTP Live Streaming
View all 20 articles

Wrappers

  • How do I handle the notify option using Asp.Net?
  • Notification errors with asp.net framework 4.0
  • Where can I find wrappers for Vid.ly API development?
  • How can I use your PHP uploader tool?
View all 10 articles

Output Profiles

  • Can I control which output profiles I support?
  • Can I customize output profiles?
View all 2 articles

Aspera

  • How to use Aspera as a source location
View all 1 articles

Audio

  • What causes audio sync errors and how can I correct these issues?
  • How do I use the Dolby codec for success with varying bit rates?
  • Can I silence audio in my encodes?
  • Do you have an audio normalization feature?
View all 16 articles

Android

  • Kindle Fire Preset
  • Android XML template
  • mobile-video-format
  • Can Encoding.com create content for mobile devices?
View all 6 articles

OTT

  • Simple Presets for Roku Player
  • Roku presets for watch folders
  • Roku 2700k Template
  • Roku 1800k Template
View all 11 articles

DRM

  • DRM (Digital Rights Management)
  • Locking H.264 keyframe values to conform to DRM requirements
View all 2 articles

Codecs

  • WebM VP8 codec
  • FLV codec
  • MPEG4 codec
  • Using Advanced MPEG-2 Encoding Options
View all 82 articles

iOS

  • Easily Create iPhone Streaming Files with Encoding.com
  • Do you have an iPhone app for monitoring jobs?
  • iPad Streaming Template
  • iPhone Streaming Template
View all 17 articles

Audio

  • AAC Audio Template
  • MP3 Audio Template
View all 2 articles

Images

  • What are my options for output files for the Image2Image service?
  • Convert Your GIF Files to Video
  • jpeg-2000-compression
  • jpeg-compression
View all 9 articles

HTML5

  • How will HTML5 impact my workflow?
  • How to encode and implement for HTML5 Video
View all 2 articles

Britghtcove

  • Do you support integration with Brightcove?
View all 1 articles

Blackberry

  • mobile-video-format
  • Encoding for Blackberry Phones
View all 2 articles

Knowledge Base

  • Ingest
  • Processing
  • Delivery
  • Video Glossary
  • Format Support
  • Vid.ly
  • Getting Started

Microsoft Azure

  • Sending Output to Microsoft Azure
  • Do you support Microsoft Azure Blog as source or destination?
View all 2 articles

Ingest

  • Aspera
  • Amazon
  • Dropbox
  • Microsoft Azure
  • Rackspace
  • FTP
  • HTTP

Processing

  • Presets
  • Images
  • Programmatic Editing
  • Watch Folders
  • Desktop Uploader
  • Notifications
  • Wrappers
  • Audio
  • DRM
  • Closed Captions
  • API
  • User Interface
  • Encoding Errors
  • Open Source Players

Delivery

  • CDN
  • CMS
  • Britghtcove
  • Microsoft Azure
  • YouTube
  • Rackspace
  • FTP

Video Glossary

  • What is Adaptive Bitrate Streaming?
  • Video Codec
  • Encoding bandwidth: Calculating usage on Encoding.com
  • What is video encoding?
View all 54 articles

Format Support

  • Dolby
  • Adaptive Bitrate
  • Android
  • OTT
  • Codecs
  • iOS
  • Audio
  • Images
  • HTML5
  • Blackberry

Vid.ly

  • Output Profiles
  • Security
  • Open Source Players

Closed Captions

  • How to offset closed caption files
  • How does player and authoring software create, store and read closed captions?
  • What’s the difference between closed captions and subtitles?
  • What options does encoding.com feature for closed caption output?
View all 7 articles

API

  • Update to the API Builder Developer Tool
  • Simple Presets for Roku Player
  • How can I use the slideshow function via API?
  • Can I specify a DPI for Image2Image conversions?
View all 178 articles

User Interface

  • Update to the API Builder Developer Tool
  • Ingest, Processing, Delivery Reporting in New User Interface
  • New Usage Reports
  • Improved Exporting of Usage Reports
View all 49 articles

Account Management

  • Ingest, Processing, Delivery Reporting in New User Interface
  • New Usage Reports
  • Managing Sub-Users in the User Interface
  • Managing Date and Time Settings in the User Interface
View all 26 articles

Encoding Errors

  • Free Vid.lys no longer working
  • What causes audio sync errors and how can I correct these issues?
  • What should I do if I find a bug on Encoding.com?
  • How does the notification system for errors work?
View all 126 articles

YouTube

  • Sending Output to YouTube
  • Setup for Output to YouTube
  • Syndicate your videos directly to YouTube
View all 3 articles

Getting Started

  • Account Management
  • Ingest, Processing, Delivery Reporting in New User Interface
  • New Usage Reports
  • Managing Sub-Users in the User Interface
  • Managing Date and Time Settings in the User Interface
View all 80 articles

Rackspace

  • Sending Output to Rackspace
  • How do I set permissions on Rackspace files?
  • Can Encoding.com integrate with Rackspace’s Cloudfiles?
  • How to use the Rackspace Cloud with Encoding.com?
View all 5 articles

FTP

  • Sending Output to an FTP server
  • How can I use passive mode for FTP downloading/uploading?
  • Upload error: Failed FTP upload: 550
  • Double percent-encoding needed for VBScript FTP paths
View all 6 articles

Amazon

  • What can I do—S3 is just not working for me?
  • Sending output to Amazon S3
  • Setup for Amazon S3
  • Optimized S3 Transport
View all 15 articles

Amazon

  • What can I do—S3 is just not working for me?
  • Setup for Amazon S3
  • Uploading from Amazon S3
  • Optimized S3 Transport
View all 14 articles

Dropbox

  • Uploading from Dropbox
  • Can I encode a file directly from Dropbox?
View all 2 articles

Microsoft Azure

  • Uploading from Microsoft Azure
  • Do you support Microsoft Azure Blog as source or destination?
View all 2 articles

Rackspace

  • Uploading from Rackspace Cloud Files
  • How do I set permissions on Rackspace files?
  • Can Encoding.com integrate with Rackspace’s Cloudfiles?
  • How to use the Rackspace Cloud with Encoding.com?
View all 6 articles

FTP

  • Uploading from an FTP server
  • How do I enable multithread downloading to FTP and HTTP source?
  • How do I format my source URL for a SFTP source?
  • How can I use passive mode for FTP downloading/uploading?
View all 9 articles

Open Source Players

  • How can I create time synced thumbnails for use in JW player?
  • How can I set up Encoding.com to work with Flowplayer?
View all 2 articles

HTTP

  • Uploading from an HTTP server
  • How do I enable multithread downloading to FTP and HTTP source?
  • The requested URL returned error: 404
  • The requested URL returned error: 401
View all 5 articles

Security

  • What is the workflow I would use to create tokens via the Vid.ly PRO API?
  • How can I control the token attributes?
  • How can I generate a new token for an existing protected Vid.ly?
  • How do I remove protection for Vid.ly?
View all 8 articles

Open Source Players

  • Can I customize the Vid.ly player?
  • Can a Vid.ly play in my current Flash Player?
  • How do I enable a Vid.ly to play on my web page?
  • How do I use JW Player with the default HTML5 mode selected?
View all 4 articles

Categories

  • Ingest (49)
    • Aspera (1)
    • Amazon (14)
    • Dropbox (2)
    • Microsoft Azure (2)
    • Rackspace (6)
    • FTP (9)
    • HTTP (5)
  • Processing (365)
    • Presets (55)
    • Images (8)
    • Programmatic Editing (19)
    • Watch Folders (12)
    • Desktop Uploader (6)
    • Notifications (15)
    • Wrappers (10)
    • Audio (16)
    • DRM (2)
    • Closed Captions (7)
    • API (178)
    • User Interface (49)
    • Encoding Errors (126)
    • Open Source Players (2)
  • Delivery (50)
    • CDN (8)
    • CMS (3)
    • Britghtcove (1)
    • Microsoft Azure (2)
    • YouTube (3)
    • Rackspace (5)
    • FTP (6)
    • Amazon (15)
  • Video Glossary (54)
  • Format Support (149)
    • Dolby (1)
    • Adaptive Bitrate (20)
    • Android (6)
    • OTT (11)
    • Codecs (82)
    • iOS (17)
    • Audio (2)
    • Images (9)
    • HTML5 (2)
    • Blackberry (2)
  • Vid.ly (53)
    • Output Profiles (2)
    • Security (8)
    • Open Source Players (4)
  • Getting Started (80)
    • Account Management (26)

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