What should go in the “user key” field?

When using the XML API, two parameters are sent in the XML query to authenticate the request: User ID and API User Key. You can view the User ID and API User Key in the “My Account” tab, found in the User Interface. The API User Key can be changed at anytime from there, by Read more

Could I Submit a XML Query Through a Web-browser?

Yes, there is a simple web-form to send XML requests: http://manage.encoding.com/send_xml.php Copy and paste, or type, the XML request into the form there to have the system push your job. The web page will not submit the XML if there are any syntax issues.

Which integration method is right for me?

Encoding.com offers three different ways to encode your video. Chose the integration method that is most appropriate for your technical skills and needs. At a minimum you will need a video library hosted on a publicly available FTP / Rackspace or Amazon S3 storage account and a basic understanding of URL protocol. Web Interface – Read more

iPhone_streaming preset gives me a long error everytime, why?

If a user is experiencing an issue using the iphone_streaming task/preset (see snippet of the full error read out below), this error is easily resolved by setting the audio_sample_rate. Apple recommends the audio_sample_rate is set to 22050, however, it could potentially be set to: 8000, 11025, 16000, 22050, 32000, 44100, 48000. Encoder error: FFmpeg version Read more

Using the Notify Field to Send an Email Notification

Many users wish to use the encoding.com Notify field in the API or under the AddMedia interface to send an email notification to the desired user. In order to do so, please use 'mailto:' before the email address. A sample, correctly formatted, email notification request is:  mailto:helpdesk@encoding.com This will send the notification to helpdesk@encoding.com, which, Read more

How to place a logo watermark in your movie

Many of our customers ask for guidance on how to place a watermark image into a video. This feature is provided in the Encoding.com API and here we will show how to quickly and easily create a watermark.  Please note that the source and output frame sizes need to match. If they do not match, Read more

Wrong UserID or UserKey

If you've received this error, then the wrong UserID is matched with the wrong UserKey. Please log into your user account to verify that you are using the correct key.

Wrong Media ID

If you've received the 'Wrong Media ID' error, then the media with such ID was not found. Suggested API Actions: UpdateMedia, GetStatus

Source file is not indicated

If you've received the 'Source file is not indicated' error message then the SourceFile parameter is empty. Suggestion API Actions: AddMedia, UpdateMedia