Knowledge Base

If you've received the error message, “Wrong source file URL”, then the url provided in the query does not match our supported format list. Suggested API Actions: AddMedia, UpdateMedia

If you've received the error message, 'MediaID is not indicated', then the MediaID parameter is omitted in the query. Suggested API Actions: UpdateMedia, GetStatus

If you've received the Invalid Action' error message, then the action parameter is empty or has not in the list of allowed actions

If you've received the “Wrong query format,” then XML does not contain root element. Please check your XML and resubmit.

This error is returned when you are using Amazon S3 as a source media location and the Amazon key you have provided does not exist.  Please see our collection of articles on Amazon ACL permissions with encoding.com as well as Amazon's own article on the topic.

This error message is generated when we could not generate a thumbnail from your video. Make sure that the timestamp you have chosen for us take the thumbnail exists in the video file, for example a thumbnail request with a timestamp of 35s in a 30s video will return this error.

### – correction needed… If you’ve received the ‘Wrong destination file URL’ then the URL provided in the query does not match a single of valid formats. Actions: AddMedia, UpdateMedia

If you've received the 'Output format [Output] is not allowed' then the element of the format is not in the list of allowed formats. Please verify that you've chosen an output format that is supported by encoding.com. Check the link below for our suggested formats: http://www.encoding.com/wdocs/SourceFileFormats Suggested API Actions: AddMedia, UpdateMedia

If you've received 'No format specified' error, then the [output] element of the format is omitted or has an empty value. Suggested API Actions: AddMedia, UpdateMedia

If you've received the 'Wrong XML' error message, then the XML query provided in the request is not well-formed. Please check your syntax and resubmit.