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Although we support over 95% of the most common video codec and container variations, sometimes a file will return this error. We are always working to improve our support of video codecs, and if you have file that returns this error please submit a ticket to: helpdesk@encoding.com with the MediaID and we will let you Read more
If you've received the error message 'No XML', then there was no XML provided in the request. Please include the XML in your request and resubmit.
This error occurs when the job took 3 times longer than our expected encoding time estimate. If you have submitted a very large or complex encoding task we would suggest you use our turbo encoding option to avoid this error.
The encoding.com system limits API requests per second depending on your plan type, if you receive the error message “421 Request Rate Over Limit” you have exceeded the limit included in your plan type. Please see www.encoding.com/signup for details about how many requests per second are included in your plan type.
The system could not resolve DNS name of the host specified in source of destination URL.
It means that unknown or unsupported video/audio codec is specified. See API docs.
Some DRM specifications require locked GOP sizes that ignore scene changes. Our API can set an H.264 keyframe interval, and boost the scene change threshold high enough to achieve this. Example for 24 fps: <format> <output>mp4 </output> <video_codec>libx264 </video_codec> <framerate>24</framerate> <keyframe>24</keyframe> <video_codec_parameters> <sc_threshold>1999999999</sc_threshold> <keyint_min>23</keyint_min> </video_codec_parameters> </format>
Please send your API requests to manage.encoding.com at 52.200.5.10 Notification posts are coming from 34.193.0.100 Port Assignments FTP on port 21 SFTP on port 22 HTTP on port 80 HTTPS on port 443 AWS Amazon has a very sophisticated system in place for managing IP ranges across their infrastructure. Everything you need to know about Read more
In some cases you may need to encode a video with strictly defined width or height, while preserving the source video aspect ratio. We usually handle this automatically, with the keep aspect ratio option via our web UI or flagging it in XML If you turn it off, it will stretch the video image to Read more
AWS authentication access is currently not implemented for thumb_destination. Alternatively you can create a separate task with output=thumbnail to use this feature: To quote our API documentation: Instead of using thumb_ parameters within <format>, you can specify separate encoding task with output = thumbnail: <format> <!– Format fields –> Read more