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When using the XML API, two parameters are sent in the XML query to authenticate the request: User ID and API User Key. You can view the User ID and API User Key in the “My Account” tab, found in the User Interface. The API User Key can be changed at anytime from there, by Read more
In the Notify field you can use either mailto: link or the URL of your script. When your Media is finished, an HTTP POST request with will be sent to the specified location. Please refer to the API docs for details of POST request data format.
If you have your Watch Folder frequency set to a short time interval (e.g 5 minutes) and you are uploading a video file to your watch folder that takes more than 5 minutes to upload it is possible for our system to start encoding the video file before it is uploaded and produce partial/duplicate encoding Read more
Encoding.com offers three different ways to encode your video. Chose the integration method that is most appropriate for your technical skills and needs. At a minimum you will need a video library hosted on a publicly available FTP / Rackspace or Amazon S3 storage account and a basic understanding of URL protocol. Web Interface – Read more
Once you have logged into encoding.com's web interface, click on the 'Watch Folder' tab on the left side of the screen. 1) In the Folder URL field enter a valid FTP, S3 or Rackspace location folder in the dialogue box. Replace the contents there. They are for suggestion only! Please note if you are using Read more
July 1st 2016 – The desktop uploader has been deprecated and is no longer available. The Desktop Application requires you to plug in a few details before you can start encoding video. If you are receiving this error, stop for a moment and verify a few items. You can pull all the required information from Read more
Many users wish to use the encoding.com Notify field in the API or under the AddMedia interface to send an email notification to the desired user. In order to do so, please use 'mailto:' before the email address. A sample, correctly formatted, email notification request is: mailto:helpdesk@encoding.com This will send the notification to helpdesk@encoding.com, which, Read more
If you've received this error, then the wrong UserID is matched with the wrong UserKey. Please log into your user account to verify that you are using the correct key.
In some cases you may need to encode a video with strictly defined width or height, while preserving the source video aspect ratio. We usually handle this automatically, with the keep aspect ratio option via our web UI or flagging it in XML If you turn it off, it will stretch the video image to Read more