How can I change the time zone setting on my queue?

You can easily adjust the queue time settings to reflect your local time zone. All you have to do is log into the customer area at – Select 'My Account' – Select from the dropdown menu 'Time Zone.' – At the top of the screen, you'll receive a confirmation message that your prefered Read more

What does the status ‘Ready to Process’ mean?

Have you uploaded video through the UI that has the current status of 'Ready for Processing'? In order to encode this video, please select the checkbox next to the video. Select 'Process' from the top bar. That's it! Your video will now start encoding:

Can I encode only part of a video?

Need to encode only a segment of your source video? We offer up a convenient solution to set a duration for your output file.   Note that you can use any positive number to reflect the start time (in seconds) and duration (in seconds). via UI: Start from (sec): Enter value in seconds Duration (sec): Read more

What time zone is displayed in the Encoding Queue?

If you're viewing times in Encoding Queue in our login area, note that the times are displayed in the Central US time zone. You can change this default, easily, by following the directions here:

Wowza + = Problem solved!

Preparing videos for use with the Wowza Media Server can be accomplished very simply using one of the Wowza Presets on  Choose a Preset, set a destination location for output files and you're off and running.  You can send output files to any location but most likely you'll want to send them directly to Read more

Why can’t I save my Custom Presets in the UI?

If you are attempting to save a custom dimension in a present in our web UI, you can run into the error:  Incorrect encoding parameters – Please see detail below: 1. Invalid value size The way to correct this issue is to remove the spaces in your dimension request. – 320 x 240 will not pass Read more

How can I delete source media and encodes from my account using the UI?

+ Login to the customer area @ + Browse to the Encoding Queue + Select the files in which you want to remove from your queue, mark the checkbox to the items you wish to delete. + Click delete at the top of the column. Note that deleting the encodes will remove the source Read more

How can I change the tasks applied to a current job?

If you have current jobs in your encoding queue and wish to change the settings, follow the instructions below. In either case, you can change the destination URL, the notify location and even the source location. This is handy in case you uploaded the wrong source, but want to keep the correct applied tasks. In Read more

What’s the difference between a MediaID and a TaskID?

The MediaID refers to the 8 digit number that corresponds with the entire encoding request that you have made to the platform. This applies for the API, watch folder and single Add Media actions. If you were to submit an encoding request / query that contains several formats, each of those formats is issued a Read more

How can I delete my custom presets in the web GUI?

Presets exist for an unlimited amount of time. You can delete them easily, as well. Just select the preset you wish to delete, and click the small grey X to the right of the selected preset name in the dropdown box, after it's selected. You'll receive a confirmation dialogue box once the operation is complete.