How can I prepare my 3GP files for hinting?

So you're hunting for the field in the web UI or our API as to designate hinting on 3GP files? Easy answer, our encoders prep all 3GP files for streaming, no need to do anything else to your settings files.

How can I download my encoded files?

You've encoded your file and now would like to save a copy, right? In your original request, if you didn't specify a destination URL, S3 / Rackspace / FTP, will store your videos free of charge for 15 days on our servers. Please note, the limit for this storage is 100 GB and your Read more

Encoded file output not what you expected?

A great place to start when trying to improve your video quality is to change the field 'Two pass' from no to yes. This applies to folks that are using the Desktop Application or web UI, for watchfolders or single add media requests. If you're an API user, toggle the <two_pass> field from no to Read more

Can I use custom presets in my API calls?

Yes, you can use custom presets! Call out the name of your custom preset as designated in the web UI, like this:  Make sure that the API key and UID match the login that you used to create these in our web UI!

How can I save my custom presets in the web GUI?

Want to save your presets in our UI? No problem! Just log into and configure your workflow as usual. At the bottom of the Task editor, look for the 'Save Custom Preset' button Give your custom preset a unique name, as indicated in the dialogue box. The next time you select an item from Read more

How to combine multiple video files to a single one

This feature allows you to combine several video files to one file.  You can use it via User Interface, or via API.  User Interface  To use this feature via user interface, you have to add several video sources in “Add Media” section. And they would automatically combined to one file (in sequential order) during the Read more

WMV Codec

Windows Media Video, or WMV, is Microsoft’s family of video codecs including WMV 7, WMV 8, and WMV 9. The WMV codec can handle anything from low resolution video for dial-up Internet users to HDTV.  The latest generation of WMV, based on the WMV 9 codec, has been standardized and approved as a new and Read more

M4A Codec

MPEG-4 is a developing standard used to compress audio and visual data, and is divided into several parts. The standard includes the concept of “profiles” and “levels,” allowing a specific set of capabilities to be defined in a manner appropriate for a subset of applications.  The MPEG-4 standard is generally used for streaming media and Read more

MPEG Codec

MPEG video generally refers to a set of standards and methods for compressing audio and video data.  The most important and widely used standards include MPEG-2, an older format currently used by over-the-air digital television providers (digital cable, satellite) and MPEG-4, which includes additional features for digital rights management and support of higher-efficiency standards used Read more