Encoded file output not what you expected?

A great place to start when trying to improve your video quality is to change the field 'Two pass' from no to yes. This applies to folks that are using the Desktop Application or web UI, for watchfolders or single add media requests. If you're an API user, toggle the <two_pass> field from no to Read more

What is wrong with my XML POST?

If you having issues with posting your XML to http://manage.encoding.com from your scripted workflow, please make sure that you have added the following: Content-Type: application/x-www-form-urlencoded This helps to avoid errors such as:

Video stream was not found

This message is displayed when you have attempted to encode a media file into a video format and no video stream was found in the source file.  For example if you are attempting to encoding a .mp3 file into a video format. The media would need to be run into an audio only format. If Read more

Upload error: Failed FTP upload: 550

This error is returned when our system is not able to send the video to the FTP/SFTP destination you specified.  Please verify the username, password, permissions, and complete directory path in a FTP client prior to adding it to our system.

How do I encode video for mobile devices?

There are a number of very popular mobile devices that support video playback including: iPhone / iPod Blackberry Nokia Droid PSP Zune Of course, many of these devices have their own video format requirements.  Encoding.com provides simple presets for the most popular mobile devices so that you can properly encode your video for your target Read more

What does error message ECOM00228 mean?

The error message ECOM00228 translates to “S3 upload error: Your socket connection to the server was not read from or written to within the timeout period. Idle connections will be closed.”

What does error message ECOM00202 mean?

The error message ECOM00202 translates to “Error putting thumbnail” This error is encountered when our platform is unable to deliver the thumbnail to the specified destination. Please verify the path, syntax and permissions and retry your request.

What does error message ECOM00203 mean?

The error message ECOM00203 translates to “S3 Download error” When you submit jobs to us via an Amazon S3 location, it's imperative that we can read it. Please refer to the Knowledge Base article on setting permissions if your source file is to be encoded properly. http://edchelp.wpengine.com/idx.php/9/025/Amazon-S3-Integration/article/How-can-I-use-a-Amazon-S3-file-as-a-source.html