How do I format my source URL for a SFTP source?

Thinking of using SFTP as your source locations? No problem. All you need to do is specify the port in which we access your file at. Connections via SFTP will use port 22 by default. If you’d like to specify a different port, add it to then end of your URL. Example: SFTP://[port]/files/

How can I use passive mode for FTP downloading/uploading? does not use FTP passive mode by default when retrieving or placing files. To use FTP with passive mode turned on, add ?passive=yes to the end of your FTP URL string (either source or destination): ftp://user:pass@ftphost.tld/path/to/your/file.ext?passive=yes

Use a file extension in your source files

Having wierd errors in your submissions to the platform of your video or image files? Check to see if you have a file extension on your source media. If not, give it the proper extension so that the platform can easily parse your source files and start the encoding process.

Can I ship a drive to ingest files?

Have a lot of files that you need encoded quickly? No worries. Rather than upload the 400 terabytes of content, ship your drives directly to Amazon and place them on your S3 account. Don't have an S3 account? Sign up for one here. It's quick and painless, I promise.  — Prerequisites: + Make sure you Read more

How do I set permissions on Rackspace files?

If you are used to setting permissions in Amazon buckets, you're probably familiar with S3's style of ACL usage appended to the source URLs. In Rackspace, no URL defined permissions exist. The way to set public versus private permissions is via containers. Public: Select 'Publish to CDN' in the container properties. This creates a link Read more

How can I use canonical IDs with’s platform?

Want to use S3 as a source location for your material, but you don't want to hand out secret or access keys? Give this a try! Use your canonical ID at the end of the URL string to pass the ownership from to yourself. Alternately, give your source location access via's canonical ID Read more

Information on Amazon bucket policies

Yes! Give this a try if you're wanting to incorporate amazon buckets into your integration method.   This policy will allow CloudFront to gain access to private content.  {  “Version”:”2008-10-17″,  “Id”:”PolicyForCloudFrontPrivateContent”,  “Statement”:[{  “Sid”:” Grant CloudFront Origin Identity access to private content”,  “Effect”:”Allow”,  “Principal”:{  “AWS”:”arn:aws:iam::cloudfront:user/CloudFront Origin Access Identity PRIVATE” // This is the origin ID specific Read more

What is the media file size limit?

Currently,'s file size is non existent.  With the current limitation of Amazon S3's single source files @ 5 TB, the possibilites are limitless. Here's a the only caveat: + Amazon S3 only allows files up to 5 GB to be loaded through their UI. Check out Amazon's link here for current info on their Read more

Can integrate with Rackspace’s Cloudfiles?

Rackspace’s cloud files represents a failure-proof storage solution that scales to meet your needs, effortlessly. We offer cloud video encoding solutions that are unmatched in the industry. Integrate Rackspace’s Cloud Files and’s powerful processing platform to extend your workflow to infinite possibilities. Cloud Video Transcoding Need to monitor a container on a daily basis Read more

Can accept MP4 as source material?

Online MPG Converter accepts many types of files from the .mpg family, including mp4. Use our web interface, powerful API or desktop application, access our MPG encoder to create or encode the flavor of .mpg of your liking. MPEG is a large set of standards for encoding video and audio, for use in transport Read more