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The SLA for Encoding.com does include queue time, which is the maximum amount of time your video will remain in a queue before processing begins. However, the SLA does not cover processing time because this is heavily dependent on job length, complexity, and user-variable encoding parameters.
If you want to upgrade or downgrade your account, follow these simple steps: Log into your account: https://www.encoding.com/login On the left-side menu, go to Statistics. On the page that appears, you will find summary and day-by-day usage data for your account.
To cancel your account: Login to the client interface. Click My Account from the left-side menu. In the upper left, click Cancel Plan.
Perhaps you’ve gone over your monthly plan limits and require extra usage. Our pricing for all overages is as follows: For our Pro Plan, the cost is $1.90 per GB For our Studio Plan, the cost is $1.80 per GB NOTE: You can always switch your plan, but remember that monthly usage is paid in advance. When Read more
If you want to upgrade or downgrade your account, or switch to pre-paid payment, follow these simple steps: Log into your account: https://www.encoding.com/login On the left-side menu, go to My Account . In the upper-left, next to the Account Type, click the Upgrade button. In the pop-up window, carefully choose the Sign-Up button for the Read more
When you sign up for a free account at Encoding.com, your total bandwidth is a maximum of 1 GB. Once you reach the limit of 1 GB, you won’t be able to perform any additional encoding operations on your free account until your bandwidth resets for the following month. If you need to do Read more
If you have a billing question in regard to the Vid.ly service, drop us a line at billing[at]encoding[dot]com. Or feel free to give us a call on our support line: 800.513.1740
The total amount of disk space taken up by a user in the Encoding.com system is the total encoding bandwith. This value includes all of the source media sent into and all media sent out of Encoding.com. That is, video in + video out = total encoding bandwidth. For example, let’s say you are a new Read more
Take these simple steps to update your credit card securely with Encoding.com’s Customer Area: + Login to https://www.encoding.com/login + Select ‘Billing’ + Select ‘Review your payment information’ + Click the pencil or x next to an existing card to edit or remove the card. Click add new card to add a new one. That’s it, Read more
After you successfully login to Encoding.com, the Upload page will appear. At the top of the page, you’ll see options for uploading your source video: You can specify the source location of your video in one of two ways. You can enter the path directly, or, you may prefer to specify each component of the Read more