If you have a billing question in regard to the Vid.ly service, drop us a line at billing[at]encoding[dot]com. Or feel free to give us a call on our support line: 800.513.1740
Knowledge Base
Find your answers here.
Find your answers here.
If you have a billing question in regard to the Vid.ly service, drop us a line at billing[at]encoding[dot]com. Or feel free to give us a call on our support line: 800.513.1740
The total amount of disk space taken up by a user in the Encoding.com system is the total encoding bandwith. This value includes all of the source media sent into and all media sent out of Encoding.com. That is, video in + video out = total encoding bandwidth. For example, let’s say you are a new Read more
Take these simple steps to update your credit card securely with Encoding.com’s Customer Area: + Login to https://www.encoding.com/login + Select ‘Billing’ + Select ‘Review your payment information’ + Click the pencil or x next to an existing card to edit or remove the card. Click add new card to add a new one. That’s it, Read more
Need to update your password? Log into the customer portal @ https://manage.encoding.com/user/account.php – Look to the field that says 'Password'' in the first column – Select 'Change' – Update password and 'Save' changes
We charge for Image 2 Image conversion costs based on a pricing scheme that doesn't follow our GB in and GB out pricing scheme. You will be charged extra with each plan for Image 2 Image conversion costs.
Use GetBandwidthStatGroupDate to return encoding traffic of selected user. You can specify a certain date to return information on a particular user. The traffic will be grouped by existing's dates. Please note “date_to” and “date_from” the optional fields. You should use it if you intend to recieve bandwidth statistic into specified date interval. Post the Read more
Use GetBandwidthStat to return encoding traffic of selected user. You can specify a certain date to return information on a particular user. Please note “date_to” and “date_from” the optional fields. You should use it if you intend to recieve bandwidth statistic into specified date interval. Post the following XML to the API: and your return will be:
Let's say you've made a ton of subusers, but want information back as a whole on all the users you've created. Send the following to the API… and you'll get in return a complete list of who's who for sub users:
For sub accounts, the whole point of creating them is to track usage, right? Well, since we have no UI, you'll want a way to see the information we have stored on a particular user under your main account. Use GetUserInfo to return information on a particular user: We'll return back this handy information:
If you wish to update the email address and phone number of a sub user, send the following format of XML to our API. You'll receive the following back to confirm success of the update: