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With the 2018 update to the user interface, encoding job time is broken down into ingest, processing, and delivery times. You can find this in the job information in the Encoding Queue section of the User Interface. Click on the plus sign next to the mediaID in the encoding queue to reveal this information.
With the 2018 update to the User Interface, there are several new usage reports. Max Queue Time Error Rate Connection Speed Active Jobs
With the 2018 update to the User Interface, you can now manage sub-users in the UI. They can be found under the Users section under ‘My Account’ which is now found in the upper right of the screen.
With the 2018 update to the UI you have greater control of your date and time settings. The Date and Time setting are still under the ‘My Account’ section, but the link to your ‘My Account’ can now be found in the top right hand nav. Once you are in ‘My Account’ section, scroll down Read more
Perhaps you’ve consumed all the bandwidth on your free Vid.ly account but realize that you need more than the limit on total free Vid.ly capacity, which is 50GB per month. As the free Vid.ly owner, you can access the upgrade page for any of your Vid.lys (such as http://vid.ly/a1b2c3/upgrade) and add billing information to convert Read more
If you want to upgrade or downgrade your account, follow these simple steps: Log into your account: https://www.encoding.com/login On the left-side menu, go to Statistics. On the page that appears, you will find summary and day-by-day usage data for your account.
To cancel your account: Login to the client interface. Click My Account from the left-side menu. In the upper left, click Cancel Plan.
Perhaps you’ve gone over your monthly plan limits and require extra usage. Our pricing for all overages is as follows: For our Pro Plan, the cost is $1.90 per GB For our Studio Plan, the cost is $1.80 per GB NOTE: You can always switch your plan, but remember that monthly usage is paid in advance. When Read more
If you want to upgrade or downgrade your account, or switch to pre-paid payment, follow these simple steps: Log into your account: https://www.encoding.com/login On the left-side menu, go to My Account . In the upper-left, next to the Account Type, click the Upgrade button. In the pop-up window, carefully choose the Sign-Up button for the Read more
When you sign up for a free account at Encoding.com, your total bandwidth is a maximum of 1 GB. Once you reach the limit of 1 GB, you won’t be able to perform any additional encoding operations on your free account until your bandwidth resets for the following month. If you need to do Read more