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To deliver your output video files to an FTP server, perform these steps: 1. On the right side of the same page (on which you see Information about your uploaded video), notice the column labeled Step Two. Click the + symbol to expand the Job Notification and Region section. 2. From the Region dropdown Read more
Encoding.com does not use FTP passive mode by default when retrieving or placing files. To use FTP with passive mode turned on, add ?passive=yes to the end of your FTP URL string (either source or destination): ftp://user:pass@ftphost.tld/path/to/your/file.ext?passive=yes
This error is returned when our system is not able to send the video to the FTP/SFTP destination you specified. Please verify the username, password, permissions, and complete directory path in a FTP client prior to adding it to our system.
For VBScript output to work, you may need to percent-encode the destination path twice. Like this. Regular FTP path: ftp://username@yourcompany.com:password@server.com/file.m3u8?passive=yes Single URL (%) encoded – used for some standard FTP configurations ftp://username%40yourcompany.com:password@server.com/file.m3u8?passive=yes Double URL (%) encoded – used for VBScript FTP ftp%3A%2F%2Fusername%2540yourcompany%3Apassword%40server.com%2Ffile.m3u8%3Fpassive%3Dyes
The most common error is specifying incorrect SFTP URLs for files located in your home directory. You must specify full directory path in your URL: sftp://user:password@your-host.com/home/user/video/file.ext Another common issue is missing files! Check the file is there, and the path for encoding.com is correct. If you continue to experience issues, don't hesitate to email helpdesk@encoding.com.
When using encoding.com to generate video for hddn.com, video can be directly uploaded to the FTP service hddn provides. HDDN requires passive FTP mode, so the path will require the URL string to append ?passive=yes. For example: ftp://username:password@ftp.hddn.com/path/filename.ext?passive=yes This will solve any issues with upload errors from our service and get the files delivered to Read more