How can I troubleshoot errors on the platform?

When you encounter problems on the platform, its always a safe bet to restart the encode and see if that corrects the issue. Restarting allows the platform to reselect an instance and re-download the source, thus correcting any issues that may have arisen during the creation of the job.

Try these following steps to restart jobs:

..via UI: Select the job that has failed and choose from the drop down menu “Process”

..via API: use ProcessMedia to start jobs that already have tasks applied:

For API users, you can also use use UpdateMedia to add tasks:

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