Creating Output Files

Once you successfully upload a video, you’ll need to specify the output conditions and location. With, you can direct your output to several destinations: FTP, Amazon S3, CF (Rackspace Cloud Files), Azure, Aspera, YouTube, or Email. If you choose Email, then you will receive an email message containing an link to your output file(s). You can also output to more than one format type. Below we explain how to send output to a number of different output types.


Troubleshooting and Support

If the encoding process fails, you can view the error messages by hovering over the question mark in the encoding queue. After carefully checking to ensure you are entering all the information correctly, you may want to attempt the process again.



Job Queue Error


Should you continue to experience problems, feel free to use any of our support options:


– Click the Support link at the top of any page. Enter keywords in the Search box or browse the help topics.
– Call our main support line: 1-800-513-1740
– From the main page (, start a chat session by click the Chat Live link at the top of the page.


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