If you've received this error, then the wrong UserID is matched with the wrong UserKey. Please log into your user account to verify that you are using the correct key.
Knowledge Base
Find your answers here.
Find your answers here.
If you've received this error, then the wrong UserID is matched with the wrong UserKey. Please log into your user account to verify that you are using the correct key.
If you've received the 'Wrong Media ID' error, then the media with such ID was not found. Suggested API Actions: UpdateMedia, GetStatus
If you've received the 'Source file is not indicated' error message then the SourceFile parameter is empty. Suggestion API Actions: AddMedia, UpdateMedia
If you've received the error message, “Wrong source file URL”, then the url provided in the query does not match our supported format list. Suggested API Actions: AddMedia, UpdateMedia
If you've received the error message, 'MediaID is not indicated', then the MediaID parameter is omitted in the query. Suggested API Actions: UpdateMedia, GetStatus
If you've received the Invalid Action' error message, then the action parameter is empty or has not in the list of allowed actions
If you've received the “Wrong query format,” then XML does not contain root element. Please check your XML and resubmit.
This error is returned when you are using Amazon S3 as a source media location and the Amazon key you have provided does not exist. Please see our collection of articles on Amazon ACL permissions with encoding.com as well as Amazon's own article on the topic.
This error message is generated when we could not generate a thumbnail from your video. Make sure that the timestamp you have chosen for us take the thumbnail exists in the video file, for example a thumbnail request with a timestamp of 35s in a 30s video will return this error.
### – correction needed… If you’ve received the ‘Wrong destination file URL’ then the URL provided in the query does not match a single of valid formats. Actions: AddMedia, UpdateMedia