What does error message ECOM00127 mean?

  The error message ECOM00127 translates to “Audio stream was not found.”   Verify that the clip that you sent contains audio. Also please verify that the clip that you sent transferred in its entirety. If you're sure your media contains the right components, please contact technical support  

What does error message ECOM00126 mean?

  The error message ECOM00126 translates to “Encoding was not completed An unexpected error occurred during encoding.”   Computers aren't always perfect! Try to restart your job to see if you can circumvent this issue.

What does error message ECOM00125 mean?

  The error message ECOM00125 translates to “Could not decode source file.”   Please verify that the source clip that you submitted is acceptable by our encoding platform. If you browse to the bottom of http://www.encoding.com and plug in your source and desired output, you can verify whether or not we support your source codec.

What does error message ECOM00124 mean?

The error message ECOM00124 translates to “Segmentation error” This error can be traced to specifying the incorrect set of parameters: segment duration, framerates and keyframes. Please refer to http://edchelp.wpengine.com/idx.php/0/142/article/why-do-i-get-segmentation-error.html for more details

What does error message ECOM00123 mean?

The error message ECOM00123 translates to “Neither video nor audio stream was found.” Verify that the clip that you sent does contain video and audio. Also please verify that the clip that you sent transferred in its entirety. If you're sure your media contains the right components, please contact technical support.  

What does error message ECOM00122 mean?

The error message ECOM00122 translates to “Unknown format.” This error could denote a few different issues: 1) Your source file may be corrupted. Please verify that your source has uploaded in its entirety. 2) Double check that your file is supported by encoding.com. It may be that it is not supported format. Check it against Read more

What does error message ECOM00121 mean?

The error message ECOM00121 translates to “Unsupported codec for input video stream.” Your source media contains a video stream that our system cannot decode. A good way of isolating this issue is to resubmit a different version of your source clip. Please contact technical support for more details.  

What does error message ECOM00120 mean?

The error message ECOM00120 translates to “Unsupported codec for input audio stream.”  Your source media contains an audio stream that our platform could not decode. A good way of isolating this issue is to resubmit a different version of your source clip. Please contact technical support for more details.

What does error message ECOM00118 mean?

The error message ECOM00118 translates to “Video codec is not supported.”  Our encoding engine is unable to decode the source video that you submitted. Please refer to our supported format list and submit a different version of your clip.

How can I better understand the types of error messages I am receiving?

To provide a foundation for a strong error messaging system, we have segmented error codes into four main categories.  This makes the error messages easier to classify as well as allow our API customers to take specific actions programatically in their software based on a specific error message that was returned.  Here is the breakdown Read more