Find your answers here.
When you specify the encoded video size to be 320×0, the resulting width is calculated based on the source aspect ratio. You will need to know what the exact frame size of your resulting video in order to enter the parameters you wish to keep. First, you can find out the source media aspect ratio. Read more
If a user is experiencing an issue using the iphone_streaming task/preset (see snippet of the full error read out below), this error is easily resolved by setting the audio_sample_rate. Apple recommends the audio_sample_rate is set to 22050, however, it could potentially be set to: 8000, 11025, 16000, 22050, 32000, 44100, 48000. Encoder error: FFmpeg version Read more
July 1st 2016 – The desktop uploader has been deprecated and is no longer available. The Desktop Application requires you to plug in a few details before you can start encoding video. If you are receiving this error, stop for a moment and verify a few items. You can pull all the required information from Read more
This error is returned when you have attempted to encode a video using our VP6 preset and both the height and width are not divisible by 16. For more information see our article on recommended Flash output dimensions.
‘Download error: bind(port=0) failed: Cannot assign requested address’ is an error which most commonly occurs when you have attempted to provide encoding.com a source FTP location that only supports Passive FTP mode. So, If you are using a watch folder, check the box that says “Passive FTP Mode” in the ftp watch folder set up Read more
If you've received this error, then the wrong UserID is matched with the wrong UserKey. Please log into your user account to verify that you are using the correct key.
If you've received the 'Wrong Media ID' error, then the media with such ID was not found. Suggested API Actions: UpdateMedia, GetStatus
If you've received the 'Source file is not indicated' error message then the SourceFile parameter is empty. Suggestion API Actions: AddMedia, UpdateMedia
If you've received the error message, “Wrong source file URL”, then the url provided in the query does not match our supported format list. Suggested API Actions: AddMedia, UpdateMedia
If you've received the error message, 'MediaID is not indicated', then the MediaID parameter is omitted in the query. Suggested API Actions: UpdateMedia, GetStatus