Have a question with your API, your workflow, or are you just getting started? Encoding.com’s team of encoding experts are here to help. With options ranging from self-service support to premium phone support, there’s a solution that’s right for you. Support is included with every paid plan, and we offer a rich knowledge base that addresses a plethora of answers to common support questions and references including sample XML code snippets, device & format support tables, encoding definitions and up-to-date technical details. We also have an FAQ for questions our clients ask us most often and a full API reference guide for those wishing to truly automate their workflow.
With each paid plan, we offer a range of support options:
Custom ACE plans – Our top-tier plan type, with this plan you can expect a support response in two hours, along with assistance with API integration, and help with your work flow and compression settings.
Studio plan $399 – Premium Support: With our studio plan, we offer a dedicated technical account manager, API integration assistance and guaranteed 2 hours response time to inquiries.
Pro $199 – Email/Phone With the Pro plan clients have access to our helpful technical support staff via phone or email between the hours of 8AM and 6PM MST.
Business $69 – Helpdesk With this plan, customers can submit tickets to our friendly and knowledgeable support staff via Zendesk 24/7.
Free 1GB – Self-Service With our free plans, you have access to our rich Knowledge Base and robust API documentation.