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File Download/Upload

Help with uploading and downloading videos

How to make encoding.com use Passive Mode for FTP downloading/uploading?
Encoding.com does not use FTP passive mode by...

Using Percent-encoding or URL escaped characters with encoding.com input and output paths

What is the IP range of your system so I may restrict access on a firewall?
We use both Amazon EC2 and Rackspace Could...

What is the maximum file size supported for source media?
Currently, the system has a 5GB source media...

Why do I receive 'Permission denied' or 'No such file or directory' errors when using SFTP?
The most common error is specifying incorrect...